Client support.

Open the billing portal and enter the email address you subscribed with. Stripe emails you a sign in link, and from there you can change your card or bank account and download past invoices. Your details go straight to Stripe; we never see the full number.

Nothing changes straight away. Stripe retries the payment over the next few days and emails you a link to fix it, and we will reach out too. Your site is only paused if a payment is still unpaid 21 days after it was due, and it comes back as soon as the balance is paid. The details are in late payment.

Stripe emails a receipt after every payment, from an address ending in stripe.com. If you need a copy, every past invoice is in the billing portal, or ask us and we will send it.

Send us the page and what should change: new text, a photo, your hours or prices. Small updates are included in the monthly plan and the $49 content updates add-on. We confirm within 24 hours and tell you when the change will be live. Bigger changes, like a new page, get a quote first.

Message us with the address you tried and what you saw, and we will look at it right away. If visitors see a “temporarily unavailable” page, the site has been paused for an unpaid balance; it returns once the payment goes through.

We host website files only, so changes to your site never touch your email. Email problems are handled by your email provider, such as Google Workspace or Microsoft 365. If you think a domain setting is involved, tell us and we will check it with you.

Email us or use the form below. After the 12 month minimum, the monthly plan ends at the end of the billing month you are in. After 24 months you can also buy your site outright. See the monthly plan and who owns what.